Client Contract – Retainer Required
Your order becomes reserved only when this cake/desserts contract is drawn up, signed & 50% (100% in the case the cake or desserts are booked less than one month in advance) booking retainer is received. The retainer is paid to reserve your date and is NON-REFUNDABLE in the event of a cancellation. Cakes and desserts are first come first serve and we only do a limited number of cakes/desserts per week. However, if you need to change dates or move your event, please call us and we’d be happy to make accommodating arrangements at no charge. Retainers are required at the sole discretion of Pink Icing LLC.
The final balance is due one month before the event date for wedding cakes and 2 weeks prior for all celebration cakes and desserts. If you place an order less than 1 month before the event date, the total amount is due immediately and your order will not be placed until payment is received. Your order will not be made if final payment has not been received. We are happy to accept payments on the final contract price – however, all monies must be received 2 weeks prior (one month for wedding cakes) to the event or your order will not be made and all payments made will be non-refundable after the two-week lock-out date unless special arrangements have been made before hand.
Terms of the Agreement Return Items
Please return any stands, plates, brooches or other decor to Pink Icing LLC no later than one week after your event. A valid credit card number or cash deposit is required for your rented items in case of lost or damaged items.
Changes made to cake and dessert treats
Changes to your cake(s) or dessert order: size, description, flavors, etc. will be accepted until 3 weeks prior to the event date. After that lockout date we cannot accept any changes.
Delivery and Set-up
Delivery and setup is required for all wedding cakes and for some multiple tiered special occasion cakes. If you want to pick up your cake(s), please make arrangements beforehand to set up a time. Please arrive to pick up your cake(s) on time. We are not responsible for any damage to the cake(s) and/or desserts if you decide to transport the cake and treats yourself. You will be given the opportunity to inspect the cake(s) / desserts and be required to sign a release form accepting all responsibility to transport the cakes and treats. We are not responsible for any damage to the cake(s) and/or desserts after the setup is complete. You will be required to inspect and sign to approve that the order was delivered and received to your satisfaction. If you cannot be present to sign, please assign another person and provide their full name. You are responsible for providing an appropriate and secure table and environment for the cake(s)/desserts. Cakes are heavy and require a sturdy table. Cake(s) and desserts require an optimal room temperature of 70 degrees and below.
In the event of cancellation: Cakes and desserts have a 14 day lockout date. If your order is cancelled prior to the 14 day lockout date, you will be refunded up to 50% of the balance paid. The 50% retainer will NOT be refunded. Funds retained for your order are secured for costs associated with your order as well as locking the date requested on our calendar and it is NON-refundable. This blocks the date so that we don’t accept other orders once we’ve met our order maximum. Cakes and dessert orders cancelled after the 14 day lockout date are 100% NON-refundable. . In the event that something occurs to affect your scheduled event date – please contact us to discuss options. Communication is key, if you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control.
We promise to do everything in our power to deliver you a cake(s) and/or desserts that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake(s) and/or desserts. Please note that colors and design of actual cake and/or desserts may vary slightly from computer mock-up due to the nature of digital and edible components. We also hope that you can understand that although you may provide pictures (via email, Pinterest, Instagram, etc) for inspiration, Pink Icing LLC reserves the right to make creative changes if we feel it will benefit the overall look of the cake(s) and/or desserts.
If flowers are provided by an outside source, we will arrange up to 25 stems for free, $1 each additional stem. You acknowledge that fresh flowers are not a food product and may contain pesticides, insects, dirt or other contaminants.
If you or your representative elects to pick up and set up the cake(s) and/or desserts, you assume all liability and responsibility for the condition of the cake(s) and/or desserts once it leaves Pink Icing’s LLC possession. You will be given the opportunity to inspect the cake(s) and/or desserts and be required to sign a release form accepting all responsibility and that you are satisfied with your full order.
Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
Pink Icing LLC reserves the right to photograph our cakes(s) and /or desserts for display or promotion without any compensation to you.
In the case of an emergency or an error in your cake or dessert delivery, please contact us immediately so we can fix the issue right away! If you are unhappy with your cake or desserts for any reason, please call us the day of your event and explain the situation. In the rare case that you are unhappy with your cake/desserts and would like a refund, you must call the day of your event so your cake/desserts can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. We are dedicated to satisfying our client’s cake/desserts requirements. Please call or email if you have any questions. 407-233-8655.
Email at Pinkicing@outlook.com By signing this, you agree that certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.
By paying a retainer for our services you agree to the terms set out in this contract and agree that you are the person responsible for all payments and decisions regarding this cake/ treat order (s).”
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